Respuestas para tus preguntas
Aquí hay una colección de preguntas frecuentes de los usuarios
Preguntas Frecuentes Generales
Detestamos el desorden en el buzón tanto como tú. Puedes elegir fácilmente cuándo recibir correos electrónicos de nuestra parte visitando la opción de cancelar suscripción después de iniciar sesión en tu cuenta. También puedes gestionar tus configuraciones de correo electrónico, o cancelar la suscripción, desde los enlaces en la parte inferior del último correo electrónico recibido.
Una petición es elegible para ser promovida una vez que alcanza un mínimo de firmas, dependiendo de la ubicación y otros factores. Si iniciaste la petición, se te notificará por correo electrónico que tu petición puede ser promovida. En ese momento, cualquiera, incluyéndote a ti, puede elegir promoverla. Así es como funciona:
Haz clic en el botón “Promover esta Petición” en la página de la petición.
Selecciona la cantidad de dinero que te gustaría aportar.
Ingresa tu información de pago en línea.
Recibirás una confirmación una vez que tu pago haya sido procesado.
Haz clic en el botón “Promover esta Petición” en la página de la petición.
Selecciona la cantidad de dinero que te gustaría aportar.
Ingresa tu información de pago en línea.
Recibirás una confirmación una vez que tu pago haya sido procesado.
Para reportar una petición,
primero debes estar registrado en tu cuenta. Una vez que hayas iniciado sesión, sigue los pasos mencionados a continuación:
Desplázate hasta el final de la página de la petición y haz clic en el botón “Reportar una violación de política” ubicado debajo de la sección de comentarios.
Este botón abre un menú donde seleccionarás una categoría para tu reporte.
Antes de poder realizar un envío, debes incluir un motivo para tu reporte.
Cuanto más específico seas con tu motivo para reportar el contenido, mejor equipado estará el equipo del Centro de Ayuda al evaluar tu reclamo.
¿Olvidaste tu contraseña? ¡No te preocupes! Le pasa a los mejores. Simplemente sigue las instrucciones a continuación y te tendremos de vuelta en tu cuenta rápidamente.
Haz clic en Iniciar sesión desde la esquina superior derecha de Change.org.
Haz clic en “¿Olvidaste tu contraseña?”
Ingresa tu dirección de correo electrónico, haz clic en el botón ‘Restablecer Contraseña’ y deberías recibir instrucciones adicionales por correo electrónico pronto.
Revisa tu carpeta de spam si no lo ves en tu bandeja de entrada.
Nota: Si experimentas dificultades siguiendo este proceso, por favor contáctanos usando el enlace “Contactar Soporte”, en la parte superior de esta página.
Remove signature from petition
When a petition is signed, our system automatically emails a confirmation to the email address associated with that account. This email will generally have a subject line that begins “You have a message about…”.
At the bottom of the email, you will see the option “Didn’t sign this petition? Remove your signature”. To remove your signature, click on the Remove your signature link.
At the bottom of the email, you will see the option “Didn’t sign this petition? Remove your signature”. To remove your signature, click on the Remove your signature link.
My account
If you’ve deactivated your account and would like to reopen it, simply access the website and sign another petition using the email address associated with your account.
If you’ve received a message that you need to contact us when attempting to log in or you’re having any other problems with reopening your account, please click on the “Contact Support” option at the top of this page and send a request for further assistance.
In this article, we’ll discuss how to locate and make edits to your petition.
To locate any petitions you created, follow the guide below:
Login to your account
Click on your name or display picture, located at the top-right side of the page
Select “My Petition” from the drop-down menu
If you created the petition under a personal profile, click on “Started” at the left side of the screen to locate your petition
If you created your petition under an organization profile, click on the appropriate icon under “Organizations” to locate your petition
To locate any petitions you created, follow the guide below:
Login to your account
Click on your name or display picture, located at the top-right side of the page
Select “My Petition” from the drop-down menu
If you created the petition under a personal profile, click on “Started” at the left side of the screen to locate your petition
If you created your petition under an organization profile, click on the appropriate icon under “Organizations” to locate your petition
To access these options, please follow the steps below:
Log into your account
Click on your profile image, located at the upper- right side corner of the page
There you will see the “Edit profile” where you will be able to edit your information
Log into your account
Click on your profile image, located at the upper- right side corner of the page
There you will see the “Edit profile” where you will be able to edit your information
Forgot your password? No worries! It happens to the best of us. Simply follow the instructions below and we’ll have you logged back in promptly.
1. Click Login from the top right corner.
2. Click on “Forgot your password?”
3. Type in your email address, click the ‘Reset Password’ button and you should receive further instructions via email shortly. Check your spam folder if you don’t see it in your inbox.
Please note: If you experience difficulties following this process, please contact us using the “Contact Support” link, at the top of this page.
1. Click Login from the top right corner.
2. Click on “Forgot your password?”
3. Type in your email address, click the ‘Reset Password’ button and you should receive further instructions via email shortly. Check your spam folder if you don’t see it in your inbox.
Please note: If you experience difficulties following this process, please contact us using the “Contact Support” link, at the top of this page.
While we will miss your presence, we make closing your account easy.
Here are the steps to follow:
Log in to your account
Click on your name or profile picture at the top-right corner of the screen
Select the “Edit Profile” option from the drop-down menu
Click on “Delete Account”
Confirm that you would like to close your account.
Here are the steps to follow:
Log in to your account
Click on your name or profile picture at the top-right corner of the screen
Select the “Edit Profile” option from the drop-down menu
Click on “Delete Account”
Confirm that you would like to close your account.
Promoted Petitions
Promoted Petitions are advertisements, allowing you to have your favorite petitions discovered by thousands of potential supporters. Similar to boosted posts on Facebook or sponsored tweets on Twitter, promoted petitions let you pay to show any petition (including your own) to other potential supporters on Campoal or our distribution channels.
By chipping in to promote a petition, a supporter can help a petition be seen by far more people, and get more support. Promotions are available for most petitions on Change.org and anyone can chip in, from the petition starter to signers.
You already have the ability to share petitions via social networks and email. Promoted Petitions advertising gives you another way to ensure a petition is seen by people outside your network. Our primary target, Campoal users, also happen to be the largest group of active changemakers on the Internet. Check out our campaigning guide for others ways to support petitions that you care about!
When someone chips in to promote a petition it helps us share it with wide audiences of action-takers in the Change.org community. Each contribution helps cover the costs of distributing the petition to hundreds, thousands, even millions more people in the Campoal community, many of whom go on to sign the petition. Together, the signatures help the petition gain media attention, influence decision-makers, and propel the petition toward victory.
No. Promotions are not a fundraiser for the petition starters. Our Promoted Petitions tool is not a typical online fundraising tool. We know that fundraising for an issue is incredibly important and we’re glad there are tools out there that can help.
Promoting a petition on Campoal fills a different critical need for campaigns to be successful: it specifically helps the petition be seen by far more people than would otherwise see it through standard social media shares.
Promoting a petition on Campoal fills a different critical need for campaigns to be successful: it specifically helps the petition be seen by far more people than would otherwise see it through standard social media shares.
Membership
When you donate to the Campoal Charitable Foundation (“the Campoal Foundation”), you are making an unrestricted donation to support the Campoal Foundation’s mission, including to provide tools and support for citizen-led campaigning. To learn more about the Campoal Foundation
Campoal Foundation does not keep the funds donated at a country level. These funds are reinvested back in the local country office to support its mission to support citizen-led campaigning.
Campoal Foundation does not keep the funds donated at a country level. These funds are reinvested back in the local country office to support its mission to support citizen-led campaigning.
Campoal is working towards being powered by members who support keeping our platform free and accessible to all, through our membership program. We ask our most active and committed users to donate a small amount monthly to help improve and maintain our free site for people everywhere to create change.
Donations are received by the Campoal Charitable Foundation, a US charity that supports citizen-led social movements in countries all over the world. Donations may have tax advantages – please check with your tax advisor.
Donations are received by the Campoal Charitable Foundation, a US charity that supports citizen-led social movements in countries all over the world. Donations may have tax advantages – please check with your tax advisor.
As a public charity, we are required to reinvest all of our revenue back into activities that advance our mission. All of the revenue we make is reinvested into the platform to help empower people to win their campaigns, every day.
The Campoal Foundation offers free grassroots training and support to users of the Campoal platform primarily in Latin America, Asia, and the Middle East, through locally registered not for profit chapters. The Foundation is funded through a combination of small donations and philanthropic funds.
The Campoal Foundation offers free grassroots training and support to users of the Campoal platform primarily in Latin America, Asia, and the Middle East, through locally registered not for profit chapters. The Foundation is funded through a combination of small donations and philanthropic funds.
Of course! You can change your membership donation at any time by visiting or by logging into your Change.org account and then navigating to Settings > Manage Donations.
Yes, you can cancel your membership at any time by visiting or by logging into your Change.org account and then navigating to Settings > Manage Donations and selecting “Stop Donations”.
Documentation
Find documents related to products and your account.
Support Desk
Contact our technical experts for customer support.
Be your change
Better more inclusive and fair world for not just a select few but for all of humanity.
